About us

FRANCE DELIVERY

FRANCE MÉTROPOLITAINE, MONACO ET CORSE

Our packages are sent by Lettre Suivie, Colissimo, Chronopost via La Poste and DHL Express. We advise you to group your orders so as not to pay multiple shipping costs.

Orders placed before 12 p.m. for Chronopost and 3 p.m. for Lettre Suivie, Colissimo and DHL Express are prepared and then delivered to carriers by collection the same day, excluding Saturdays, Sundays, public holidays and contingencies. Orders placed outside this period are shipped the following day excluding Saturday, Sunday or public holiday.

A tracking number will be sent to you by e-mail, in order to follow the delivery of the order. It may take up to 24 hours for this to update.

As soon as a follow-up indicates a status such as "distributed", "delivered", "delivered to mailbox" or "delivered to custodian", no action can then be considered. Steam and Vape undertakes to take the necessary steps with the carrier as long as this status is not validated (complaints, reshipping ...).

Delivery times are given in working days and as an indication by the various carriers.

LETTRES SUIVIES

This delivery method is available when your basket does not contain an item with a thickness greater than 2.5 cm, packaging included. Example: 10 ml bottle of e-liquid, resistors, spare parts etc ...

Lettres suivies have a tracking number and are delivered unsigned in the letterbox.

AVAILABLE FOR ORDERS UP TO 90€	PRICE	INDICATIVE DELIVERY TIME
CART < 59€	1.90€	D+2
CART > 59€	FREE !	D+2

COLISSIMO HOME DELIVERY WITHOUT SIGNATURE

Colissimo have a tracking number and are delivered without signature in letterbox or post office, if the volume of the package is greater than your letterbox.

AVAILABLE FOR ORDERS UP TO 150€	PRICE	INDICATIVE DELIVERY TIME
CART < 59€	3.90€	D+2
CART > 59€	FREE !	D+2

COLISSIMO RELAY POINT

Colissimo have a tracking number and are delivered with signature at a relay point (merchant or post office). It will be given to you only against signature, we recommend this delivery method for valuable items or if you encounter difficulties in having it delivered to a letterbox.

AVAILABLE FOR ALL ORDERS	PRICE	INDICATIVE DELIVERY TIME
CART < 59€	3.90€	D+2
CART > 59€	FREE !	D+2

COLISSIMO HOME DELIVERY WITH SIGNATURE

Colissimo have a tracking number and are delivered to your home or post office, if you are not present on the day of delivery. It will be given to you only against signature, we recommend this delivery method for valuable items or if you encounter difficulties in having it delivered to a letterbox.

AVAILABLE FOR ALL ORDERS	PRICE	INDICATIVE DELIVERY TIME
CART < 59€	7.90€	D+2
CART > 90€	3.90€	D+2
CART > 150€	FREE !	D+2

CHRONO 13 RELAY POINT

Chrono 13 have a tracking number and are delivered with signature at a relay point (merchant or post office). It will be given to you only against signature, we recommend this delivery method for valuable items or if you encounter difficulties in having it delivered to a letterbox.

AVAILABLE FOR ALL ORDERS	PRICE	INDICATIVE DELIVERY TIME
FRANCE	8.90€	D+1
CORSE	24.72€	D+1

CLICK'N COLLECT

Choose this delivery method if you want to collect your order directly in store, it's FREE! Your orders are prepared directly in our premises in record time! You will be notified by e-mail of the availability of your order.

Order withdrawals are possible during the opening days of our store from 10:00 a.m. to 7:00 p.m., Monday to Saturday.