About us

OVERSEAS DELIVERY

DOM - COM

Our packages are sent by Lettres Suivies, Colissimo via La Poste and DHL Express. We advise you to group your orders so as not to pay multiple shipping costs.

Orders placed before 3 p.m. for Lettres Suivies, Colissimo and DHL Express are prepared and then delivered to carriers by collection on the same day, excluding Saturdays, Sundays, public holidays and contingencies. Orders placed outside this period are shipped the following day excluding Saturday, Sunday or public holiday.

A tracking number will be sent to you by e-mail, in order to follow the delivery of the order. It may take up to 24 hours for this to update.

As soon as a follow-up indicates a status such as "distributed", "delivered", "delivered to mailbox" or "delivered to custodian", no action can then be considered. Steam and Vape undertakes to take the necessary steps with the carrier as long as this status is not validated (complaints, reshipping ...).

Delivery times are given in working days and as an indication by the various carriers.

LETTRES SUIVIES

This delivery method is available when your basket does not contain an item with a thickness greater than 2.5 cm, packaging included. Example: 10 ml bottle of e-liquid, resistors, spare parts etc ...

Lettres suivies have a tracking number and are delivered unsigned in the letterbox.

AVAILABLE FOR ORDERS UP TO 90€	PRICE	INDICATIVE DELIVERY TIME
Guadeloupe, SBH, SXM, Martinique, Guyane, Mayotte et Réunion	3€	D+7
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

COLISSIMO HOME DELIVERY WITHOUT SIGNATURE

Colissimo have a tracking number and are delivered without signature in letterbox or post office, if the volume of the package is greater than your letterbox.

AVAILABLE FOR ALL ORDERS	PRICE	INDICATIVE DELIVERY TIME
Guadeloupe, SBH, SXM, Martinique, Guyane, Mayotte et Réunion	14€	D+7
Nouvelle-Calédonie, Polynésie, Wallis et Futuna	21€	D+10
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

DHL Express

DHL Express have a tracking number and are delivered to your home. It will be given to you only against signature, we recommend this delivery method for valuable items or if you encounter difficulties in having it delivered to a letterbox.

AVAILABLE FOR ALL ORDERS	PRICE	INDICATIVE DELIVERY TIME
Guadeloupe, SBH, SXM, Martinique, Guyane, Mayotte et Réunion	VARIABLE	D+4
Nouvelle-Calédonie, Polynésie, Wallis et Futuna	VARIABLE	D+4
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

Not allowed: e-liquids with pictogram, bases, batteries, battery mods