About us

OVERSEAS DELIVERY

DOM - COM

Our packages are sent by Lettres Suivies, Colissimo via La Poste and DHL Express. We advise you to group your orders so as not to pay multiple shipping costs.

Orders placed before 3 p.m. for Lettres Suivies, Colissimo and DHL Express are prepared and then delivered to carriers by collection on the same day, excluding Saturdays, Sundays, public holidays and contingencies. Orders placed outside this period are shipped the following day excluding Saturday, Sunday or public holiday.

A tracking number will be sent to you by e-mail, in order to follow the delivery of the order. It may take up to 24 hours for this to update.

As soon as a follow-up indicates a status such as "distributed", "delivered", "delivered to mailbox" or "delivered to custodian", no action can then be considered. Steam and Vape undertakes to take the necessary steps with the carrier as long as this status is not validated (complaints, reshipping ...).

Delivery times are given in working days and as an indication by the various carriers.

THE PRODUCTS ORDERED ARE INVOICED TO YOU EXCLUDING TAX. CUSTOMS DUTIES AND IMPORT TAXES ARE AT YOUR CHARGE. WE DO NOT DECLARE ORDERS AS A GIFT AND WE DO NOT DEPRECATE THE VALUE OF THE GOODS.

LETTRES SUIVIES

This delivery method is available when your basket does not contain an item with a thickness greater than 2.5 cm, packaging included. Example: 10 ml bottle of e-liquid, resistors, spare parts etc ...

Lettres suivies have a tracking number and are delivered unsigned in the letterbox.

AVAILABLE FOR ORDERS UP TO 90€ PRICE INDICATIVE DELIVERY TIME
Guadeloupe, SBH, SXM, Martinique, Guyane, Mayotte et Réunion  3€ D+7
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

COLISSIMO HOME DELIVERY WITHOUT SIGNATURE

Colissimo have a tracking number and are delivered without signature in letterbox or post office, if the volume of the package is greater than your letterbox.

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AVAILABLE FOR ALL ORDERS PRICE INDICATIVE DELIVERY TIME
Guadeloupe, SBH, SXM, Martinique, Guyane, Mayotte et Réunion  14€ D+7
Nouvelle-Calédonie, Polynésie, Wallis et Futuna  21€ D+10
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

 

Not allowed: batteries, battery mods

DHL Express

DHL Express have a tracking number and are delivered to your home. It will be given to you only against signature, we recommend this delivery method for valuable items or if you encounter difficulties in having it delivered to a letterbox.

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AVAILABLE FOR ALL ORDERS PRICE INDICATIVE DELIVERY TIME
Guadeloupe, SBH, SXM, Martinique, Guyane, Mayotte et Réunion VARIABLE D+4
Nouvelle-Calédonie, Polynésie, Wallis et Futuna VARIABLE  D+4
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

 

Not allowed: e-liquids with pictogram, bases, batteries, battery mods 
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