About us

WORLDWIDE DELIVERY

REST OF THE WORLD, EUROPE EXCLUDING INTRACOMMUNITY ZONE

Our packages are sent by Colissimo EMS via La Poste and DHL Express. We advise you to group your orders so as not to pay multiple shipping costs.

Orders placed before 3 p.m. are prepared and then handed over to carriers by collection the same day, excluding Saturdays, Sundays, public holidays and contingencies. Orders placed outside this period are shipped the following day excluding Saturday, Sunday or public holiday.

A tracking number will be sent to you by e-mail, in order to follow the delivery of the order. It may take up to 24 hours for this to update.

As soon as a follow-up indicates a status such as "distributed", "delivered", "delivered to mailbox" or "delivered to custodian", no action can then be considered. Steam and Vape undertakes to take the necessary steps with the carrier as long as this status is not validated (complaints, reshipping ...).

Delivery times are given in working days and as an indication by the various carriers.

THE PRODUCTS ORDERED ARE INVOICED TO YOU EXCLUDING TAX. CUSTOMS DUTIES AND IMPORT TAXES ARE AT YOUR CHARGE. WE DO NOT DECLARE ORDERS AS A GIFT AND WE DO NOT DEPRECATE THE VALUE OF THE GOODS.

DHL Express

DHL Express have a tracking number and are delivered against signature. Prices are calculated at the delivery stage, they are variable depending on "oil adjustments" and the difficulty of accessing your delivery address.

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AVAILABLE FOR ALL ORDERS PRICE INDICATIVE DELIVERY TIME
WORLD
USA (PACT) Act* from 20€ D+4
Canada from 20€ D+4
South Korea from 20€ D+4
South Africa from 25€ D+4
Australia from 25€ D+4
Japan from 25€ D+4
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

 

AVAILABLE FOR ALL ORDERS PRICE INDICATIVE DELIVERY TIME
EUROPE
United Kingdom* >159€ from 20€ D+1
Swiss from 20€ D+1
Norway from 20€ D+1
Iceland from 25€ D+2
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

 

Not allowed :  e-liquids with pictogram, bases, batteries, battery mods

COLISSIMO EUROPE

Colissimo have a tracking number and are delivered against signature.

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AVAILABLE FOR ORDERS UP TO 59€ PRICE INDICATIVE DELIVERY TIME
Swiss  12.90€ D+3/4
Norway 15€ D+4/6
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

COLISSIMO Expert International

Colissimo have a tracking number and are delivered against signature.

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AVAILABLE FOR ALL ORDERS PRICE INDICATIVE DELIVERY TIME
WORLD
USA (PACT) Act* 35€ D+7
Canada 30€ D+7
South Korea 25€ D+7
South Africa 30€ D+7
Australia 30€ D+7
Japan 30€ D+7
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

 

Not allowed : e-liquids with pictogram, bases, batteries, battery mods

 

AVAILABLE FOR ALL ORDERS PRICE INDICATIVE DELIVERY TIME
EUROPE
United Kingdom* >159€ 18€ D+3/4
Swiss 14€ D+3/4
Norway 16€ D+4/6
Iceland 30€ D+7
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE

 

Not allowed : batteries, battery mods