Our packages are sent by Colissimo EMS via La Poste and DHL Express. We advise you to group your orders so as not to pay multiple shipping costs.
Orders placed before 3 p.m. are prepared and then handed over to carriers by collection the same day, excluding Saturdays, Sundays, public holidays and contingencies. Orders placed outside this period are shipped the following day excluding Saturday, Sunday or public holiday.
A tracking number will be sent to you by e-mail, in order to follow the delivery of the order. It may take up to 24 hours for this to update.
As soon as a follow-up indicates a status such as "distributed", "delivered", "delivered to mailbox" or "delivered to custodian", no action can then be considered. Steam and Vape undertakes to take the necessary steps with the carrier as long as this status is not validated (complaints, reshipping ...).
Delivery times are given in working days and as an indication by the various carriers.
THE PRODUCTS ORDERED ARE INVOICED TO YOU EXCLUDING TAX. CUSTOMS DUTIES AND IMPORT TAXES ARE AT YOUR CHARGE. WE DO NOT DECLARE ORDERS AS A GIFT AND WE DO NOT DEPRECATE THE VALUE OF THE GOODS. |
DHL Express have a tracking number and are delivered against signature. Prices are calculated at the delivery stage, they are variable depending on "oil adjustments" and the difficulty of accessing your delivery address.
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AVAILABLE FOR ALL ORDERS | PRICE | INDICATIVE DELIVERY TIME |
WORLD | ||
USA (PACT) Act* | from 20€ | D+4 |
Canada | from 20€ | D+4 |
South Korea | from 20€ | D+4 |
South Africa | from 25€ | D+4 |
Australia | from 25€ | D+4 |
Japan | from 25€ | D+4 |
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE |
AVAILABLE FOR ALL ORDERS | PRICE | INDICATIVE DELIVERY TIME |
EUROPE | ||
United Kingdom* >159€ | from 20€ | D+1 |
Swiss | from 20€ | D+1 |
Norway | from 20€ | D+1 |
Iceland | from 25€ | D+2 |
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE |
Not allowed : e-liquids with pictogram, bases, batteries, battery mods |
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Colissimo have a tracking number and are delivered against signature.
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AVAILABLE FOR ORDERS UP TO 59€ | PRICE | INDICATIVE DELIVERY TIME |
Swiss | 12.90€ | D+3/4 |
Norway | 15€ | D+4/6 |
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE |
Colissimo have a tracking number and are delivered against signature.
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AVAILABLE FOR ALL ORDERS | PRICE | INDICATIVE DELIVERY TIME |
WORLD | ||
USA (PACT) Act* | 35€ | D+7 |
Canada | 30€ | D+7 |
South Korea | 25€ | D+7 |
South Africa | 30€ | D+7 |
Australia | 30€ | D+7 |
Japan | 30€ | D+7 |
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE |
Not allowed : e-liquids with pictogram, bases, batteries, battery mods |
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AVAILABLE FOR ALL ORDERS | PRICE | INDICATIVE DELIVERY TIME |
EUROPE | ||
United Kingdom* >159€ | 18€ | D+3/4 |
Swiss | 14€ | D+3/4 |
Norway | 16€ | D+4/6 |
Iceland | 30€ | D+7 |
CUSTOMS DUTIES AND TAXES ARE AT YOUR CHARGE |
Not allowed : batteries, battery mods |