The General Data Protection Regulation (GDPR) requires concise, transparent, understandable and easily accessible information. This obligation of transparency is defined in articles 12, 13 and 14 of the GDPR, European regulation 2016/679 of April 27, 2016 relating to the protection of personal data.

STEAM AND VAPE is committed and informs you. As soon as you browse our sites and applications:,,,, we will collect and use your data.


SARL STEAM AND VAPE is responsible for all processing of your personal data listed below.


Here is the list of personal data that we process in connection with the use of our website, the purchase of goods and services through our online store and to all monitoring data of the behavior of data subjects when visiting our website.

  • IP adress
  • Referral URL
  • Browser type/version
  • Name of the host of the computer accessing the site
  • Request time
  • Your information and location data
  • Nom, prénom, adresse, date de naissance, e-mail, téléphone, mots de passe
  • Adresse de facturation et ou de livraison
  • Historique de vos achats effectués sur nos sites
  • Modalités de paiement, telles que les détails de compte Paypal (par exemple : nom, adresse, adresse email et l'identifiant de transaction), Carte bancaire
  • Nom, prénom
  • Email
  • Le cas échéant identifiant réseaux sociaux (facebook, instageam)


Here is the list of reasons why we collect your personal data

  • Online purchase
  • Purchase in store
  • Shipping
  • Billing
  • Contact with after-sales service
  • Statistical analyzes
  • Threat prevention and detection
  • Updating our sites
  • Legal obligations
  • Send you satisfaction surveys
  • Inform you of special offers and promotions
  • Send you our newsletters


Your personal data is kept and then archived for a limited period authorized by law. They will then be deleted.


STEAM AND VAPE does not sell any products to minors under the age of 18, no information collection exists for minors under the age of 18.


SARL STEAM AND VAPE is the sole owner of the information collected. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, other than what is necessary to respond to a request and / or a transaction, such as to ship an order, send you a request for an opinion on our products and our services.


STEAM AND VAPE implements a variety of security measures to preserve the integrity of your personal information (SSL encryption). However, although we have already established a high level of data security by means of the aforementioned measures, no absolute guarantee of security can be given with regard to the Internet. Therefore, we recommend that you install necessary and useful additional protections for your internet connection, such as passwords, sufficient anti-virus software and a secure browser.

Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.


Banking operations will be carried out through the secure CM CIC P@iement system which uses the SSL (Secure Socket Layer) protocol as well as the 3DS (3D Secure) system or by through the Paypal secure system so that the information transmitted is encrypted by software and that no third party can read it during transport on the network.

STEAM AND VAPE will never have access to this information and is prohibited from using, exploiting or disseminating to a third party, free of charge or onerous, all the data collected for any purpose other than that analyze the risk associated with an order. In the event of a potentially illegitimate use alert (filtering), STEAM AND VAPE will cancel and refund the order.

9. LINKS TO THIRD-PARTY SITES,,,, may contain links to other sites (manufacturers, demonstration videos, social networks, etc.) that are not related to STEAM AND VAPE. Therefore STEAM AND VAPE is not responsible for the privacy practices of these sites.


You can ask us at any time and at your sole discretion to stop processing your personal data (Art. 21 GDPR). Upon your request, we will inform you whether we have recorded personal data concerning you and which in accordance with applicable law.

Any request to erase personal data staff can also be made via our online form. You can submit any request or question regarding the subject of the aforementioned data by email: or by telephone +33(0)23731113

  • Access to your personal data (Art. 15 GDPR)
  • Rectification of your personal data (Art. 16 GDPR)
  • Erasure of your personal data (Art. 17 GDPR)
  • Restriction of processing of your personal data (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)


We use the email address you provide to send you information and updates pertaining to your order. But also occasional company news, product information, etc. in the form of a newsletter, if at any time you wish to unsubscribe and no longer receive e-mails, detailed unsubscribe instructions are included at the bottom of each newsletter.


Cookies are used to provide certain services (save session IDs, auto-login, item lists). After receiving a notification on the start page, you agree to our use of cookies on our website.

Only small amounts of data are stored on your computer through your Internet browser. Information about your visit to our Internet platform may be stored in cookies. The most important cookies for analysis tools, social media plugins and trackers.

Shopping cart, session identification, authentication, interface personalization.

These cookies collect personal data in the form of IP address, location data, payment and identify you as long as you are connected to our website. These cookies are deleted when you close your browsing session.

Used for our statistics for internal purposes, to help us test and improve functionality. Analytical and performance cookies are valid for different periods and can be deleted at any time from your browser settings.

Used to facilitate your return to our sites and reuse your preferences, in order to make your navigation more convenient. Functional cookies expire after a maximum period of 2 years or can be deleted at any time from your browser history before they expire.

These cookies record the pages you have visited and which links you have clicked on while visiting our website and are used to link with social networks. Targeting cookies are valid for different periods.


By using our sites, you consent to our privacy policy.

Version 1.1 of February 28, 2023