About us

INTERNATIONAL DELIVERY

Shipping costs are calculated according to the delivery method and the destination. Our packages are sent by DHL, FedEx and Colissimo Europe, Colissimo Expert International via La Poste. Shipping costs include packaging, handling and postage. We advise you to group your orders so as not to pay multiple shipping costs.

Orders placed with Colissimo before 2:00 pm are prepared and delivered to the carrier by same-day collection, with DHL or Fedex orders are prepared and delivered to the carrier the next day, excluding Saturdays, Sundays, holidays and unforeseen events. Orders placed outside this period are dispatched the next day except Saturday, Sunday or holiday.

When a tracking status indicates "distributed", "delivered", "delivered to mailbox" or "given to the guardian", no action can be considered. Steam and Vape undertakes to make actions to the carrier as long as this status is not validated (claims, forwarding ...)..

Delivery times are given in working days and as an indication.

DHL EXPRESS INTERNATIONAL

DHL ARE AVAILABLE FOR ALL ORDERS

DHL are picked up by the carrier from Monday to Friday at 1 p.m.

Any customs duties and tax are your responsibility, we do not declare orders as gifts and we do not depreciate the value of the goods

Delivery between 1 and 4 days depending on the destination

COLISSIMO EUROPE & EXPERT

COLISSIMO EUROPE ARE AVAILABLE FOR ORDER UP TO 59 €

COLISSIMO EXPERT INTERNATIONAL ARE AVAILABLE FOR ALL ORDERS

Colissimo are picked up by the carrier from Monday to Friday at 4 p.m.

Any customs duties and tax are your responsibility, we do not declare orders as gifts and we do not depreciate the value of the goods

Delivery between 5 and 15 days depending on the destination

RATES AND DESTINATIONS