About us

INTERNATIONAL DELIVERY

Shipping costs are calculated according to the delivery method and the destination. Our packages are sent by Colissimo Expert International via La Poste. Shipping costs include packaging, handling and postage. We advise you to group your orders so as not to pay multiple shipping costs.

Orders placed before 3:00 pm are prepared and delivered to the carrier by same-day collection, excluding Saturdays, Sundays, holidays and unforeseen events. Orders placed outside this period are dispatched the next day except Saturday, Sunday or holiday.

When a tracking status indicates "distributed", "delivered", "delivered to mailbox" or "given to the guardian", no action can be considered. Steam and Vape undertakes to make actions to the carrier as long as this status is not validated (claims, forwarding ...)..

Delivery times are given in working days and as an indication by La Poste.

COLISSIMO DOMICILE EXPERT INTERNATIONAL WITH SIGNATURE

AVAILABLE FOR ALL CARTS

Colissimo Expert International has a tracking number and is delivered to your mailbox or post office in case the package volume fails to enter your mailbox. For international delivery and safety, you will be asked for a signature to get your package.