Shipping costs are calculated according to the delivery method and the destination. Our packages are sent by Colissimo Expert International via La Poste. Shipping costs include packaging, handling and postage. We advise you to group your orders so as not to pay multiple shipping costs.
Colissimo Expert International has a tracking number and is delivered to your mailbox or post office in case the package volume fails to enter your mailbox. For international delivery and safety, you will be asked for a signature to get your package.
When tracking indicates a status as "distributed" or "delivered", no action can be considered. Steam and Vape undertakes to make representations to the carrier as long as this status is not validated (claims, forwarding ...).
* Delivery times are given in working days and as an indication by La Poste.
** Orders placed before 3 pm are dispatched the same day from Monday to Friday. Shipments of orders are from Monday to Friday excluding holidays.